Privacy Policy

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At 'To The Root', we care about your privacy and want to be transparent about how we handle your information. This policy explains what data we collect, how we use it, and how we keep it safe. We may update this from time to time, so feel free to check back whenever you like.

- What Information We Collect
When you use our website, you might provide information by making a booking, signing up for offers, or sending us a message. We may also collect details from emails or letters you send us.

- How We Use Your Information
We take great care in keeping your information secure and only use it in line with the UK General Data Protection Regulation (UK GDPR) and other relevant privacy laws. We use your details to provide updates, respond to your requests, and improve our services. If you’ve agreed, we may also let you know about events or offers we think you’ll like. If you ever change your mind, just email us at ffi.totheroot@gmail.com.

- Sharing Your Information
We’ll never sell or pass on your details without your consent, unless required by law.

- Emails and Marketing
We only send marketing emails if you’ve given us permission. This can happen in two ways:

• Express Consent: You’ve actively said “yes” to receiving emails, either in person, over the phone, or by opting in online. This stays valid until you unsubscribe.
• Implied Consent: If you’ve made a purchase or provided your email for another reason (like entering a competition), we assume you’re happy to hear from us. This lasts for two years after a purchase or six months after an enquiry. You can opt out at any time.

- Transferring Data
Sometimes, your data might be processed outside the European Economic Area (EEA) or UK (for example, if we use email or payment services based overseas). If this happens, we make sure your information is protected just as it would be within the UK.

- Cookies
Cookies are small files stored on your device when you visit a website. Some disappear when you close your browser (session cookies), while others stay for longer to remember your preferences (persistent cookies).

For more information, visit www.allaboutcookies.org.

We use cookies to:

• Remember your preferences for bookings and searches
• Understand how people use our site (e.g., through Google Analytics)
• Provide a secure browsing experience

If you delete our cookies, we won’t be able to remember your settings, and you’ll be treated as a new visitor next time. Some third-party advertisers may also use cookies before you reach our site. You can adjust your browser settings to block these if you prefer.

- Accessing or Updating Your Information
You have the right to see what information we hold about you. Just email us at ffi.totheroot@gmail.com, and we’ll respond within a month, in line with UK GDPR. If your request is excessive or repetitive, we may charge a small fee.

- We aim to keep things simple, clear, and fair. If you have any questions, feel free to reach out!